When I’m incredibly passionate about something, I tend to be stubborn. And when I recognize a problem, I’m not one to keep it inside. As a result, I have had some situations with teammates and clients in which I have been rather abrasive with my delivery of a no. Fearful that I won’t be heard or understood, I have overemphasized my position to the point that people don’t hear *what* I said but *how* I said it.